What is the best way to contact you should I have questions not on this list?

Email is the best way to reach us. We’ll email you back as soon as possible. Our email is help@fluffywuffies.com You may also use our CONTACT form

What methods of payments do you accept?

Answer: You can pay for your order on our web page with a credit card or a PayPal account if you have one. You can call us to place your order on the phone with a credit card 1.415.815.9465 And you can send check or money order to:

The Northstar Fur Co
PO Box 591
Hayward, CA 94543

Please include a clear note with your payment of the size and color you’d like to order, your name and mailing address, and your phone number in case we need to call you. Please note that if you send check, your order will ship after the check has cleared our bank account.

Please be sure to confirm the price + shipping before sending a payment. Periodic sales and special offers maybe applicable to price. Discounts are not available in conjunctions with any other special offers.

Can I place an order for the Fluffy Wuffy boots now?

Answer: Yes, our boots are in stock so please click on the color of your choice and check the availability of your size in the size menu.

Can I purchase the Fluffy Wuffy boots at any other store?

Answer: We do not sell the boots at any local stores. The Fluffy Wuffy boots are made by hand at our shop in San Francisco, CA, and we only sell them online.

What if the boots don’t fit, can I return or exchange them?

Answer: All of our sales are 100% money back guarantee. If you’re unhappy with your order, we’ll gladly help you exchange them to the right size and color or send you a refund.
Our return address is:

The Northstar Fur Co
PO Box 591
Hayward, CA 94543

Return and exchange instructions:

  • We urge you to place tracking on the shipped packages so it doesn’t get lost in the mail.
  • Be sure to return a purchase unworn.
  • Include the original receipt to receive a credit for return or exchange.
  • We can only refund or exchange purchases 45 days from the original sale date.
  • Please fill out the return/exchange info on the bottom portion of the receipt OR include a note with your phone number and exchange instructions so we can contact you if we need to.
  • We can not process packages without the original receipt, worn merchandise or received 45 after the date of the original purchase.
  • Please allow 5 to 7 business days for the package to reach us, and an additional. week for us to process your package
  • If you don’t hear from us within 2 weeks then please email us at: help@fluffywuffies.com
  • We appreciate your business and will do everything we can to keep you a happy customer!

Do the Fluffy Wuffy Boots run big or small?

Answer: The boots run about true to size. So if you wear size 8 in boots or sneakers for example, you can order a size 8 from us, and if you usually wear size 8.5 for example, we suggest that you order a size 9 from us.

I recently placed an order with you, when will I receive my order?

Answer: We normally ship our orders within 1 to 3 business days after receiving the cleared payment. Once we ship your order, you’ll receive an automatic email with the tracking information. The delivery time is approximately 1 to 2 weeks for domestic orders, and 2 to 4 weeks for international packages. If we’re out of a certain size or color, and your order is delayed, we’ll email you immediately to notify you of this delay to make sure you’re happy with your order with us.

How long will it take to receive my boots in the mail?

Answer: You can expect to receive your order within approximately 2 to 3 weeks.

How do I know when my order has shipped?

Answer: Once we ship your order, you’ll receive an automatic email letting you know that your order has been shipped and will include the tracking number on www.usps.com. Be sure to check the email address you put in the original order. Please check your bulk mail in case this shipment email goes to your bulk mail. Orders are normally shipped within 1 to 3 days after we receive your cleared payment.

Will I be able to track my order once it has shipped?

Answer: Yes, the automatic email of the shipping update will give you the tracking number of the package, you can track your package on www.usps.com

Are these outdoor boots? Will I be able to wear them outside?

Answer: Yes, our Fluffy Wuffy Boots are outdoor boots. The soles on these boots are made of hard rubber.

How can I win free Fluffy Wuffy fur boots?

HOW THIS IS POSSIBLE?
OUR CONTESTS AND GIVE-AWAYS ARE DESGNED TO BOOST OUR EXPOSURE BY AWARDING OUR FANS FREE FLUFFY WUFFY BOOTS INSTEAD OF SPENDING OUR MARKETTING BUDGET ON COMMERCIALS! 🙂

OPEN TO U.S RESIDENTS ONLY, VOID WHERE PROHIBITED, NO PURCHASE NECESSARY.

TERMS AND CONDITIONS:

FOR THE CLASH OF BOOTS CONTEST:
WE HOLD THE-CLASH-OF-BOOTS CONTEST ON FACEBOOK (WWW.FACEBOOK.COM/FLUFFYWUFFIES) PERIODICALLY. LIKE US ON FACEBOOK OR VISIT OUR FACEBOOK PAGE PERIODICALLY TO SEE IF WE ARE CURRENTLY HOLDING A CONTEST

THIS CONTEST IS ABOUT CREATIVITY AND YOU MAY ENTER IT MULTIPLE TIMES EVEN IF YOU WON THE CONTEST BEFORE. YOU CAN ENHANCE YOUR CHANCE OF WINNING BY SENDING US CREATIVE ENTRIES OF IMAGES OR VIDEOS

HOW IT WORKS: SEND US PICTURES OR YOUTUBE VIDEO LINKS OF YOU OR FRIENDS WEARING OUR FLUFFY WUFFY FUR BOOTS AND IF WE LIKE YOUR ENTRY, AND FEATURE YOU AS A WINNER ON OUR FACE BOOK OR WEBSITE, WE’LL SEND YOU A FREE PAIR OF FLUFFY WUFFY FUR BOOTS, YOUR CHOICE OF COLOR AND SIZE, CHILDREN OR ADULTS AND INCLUDING ANY CURRENT AND LIMITED ADITION BOOTS

NO PURCHASE NECESSARY. IF YOU ‘D LIKE TO ENTER WITHOUT PURCHASE, YOU MAY ENTER THE CLASH OF BOOTS CONTEST BY MAKING A 10 TO 20 SECOND VIDEO ON YOUTUBE TELLING US WHY YOU LOVE THE FLUFFY WUFFY BOOTS AND WHY WE SHOULD PICK YOU, TITLE THE VIDEO “FLUFFY WUFFY BOOTS” or “FLUFFY WUFFIES” THEN PLEASE EMAIL US A LINK TO OUR FACEBOOK PAGE MESSAGE WWW.FACEBOOK.COM/FLUFFYWUFFIES OR EMAIL TO HELP@FLUFFYWUFFIES.COM, AND WE’LL GLADLY ENTER YOU INTO THE CONTEST.
SELECTION OF WINNERS OF THE CLASH OF BOOTS CONTEST IS AT THE SOLE DISCRETION OF THE NORTHSTAR FUR CO/FLUFFY WUFFY BOOTS COMPANY.
ALL ENTRIES, MATERIALS, PICTURES OR VIDEOS SUBMITTED TO THE NORTHSTAR FUR COMPANY’S EMAIL OR FACEBOOK PAGE TO ENTER A CONTEST ARE A GIFT BY THE CONTEST APPLICANT TO THE NORTHSTAR FUR CO AND IS THE PROPERTY OF THE NORTHSTAR FUR COMPANY. ALL IMAGES, VIDEOS AND THE NAMES OF WINNERS MAYBE UPLOADED ON OUR SITE, FACEBOOK, INSTAGRAM OR THE INTERNET AT ANY TIME
THE MINIMUM NUMBER OF WINNERS SELECTED FOR THE CLASH OF BOOTS IS ONE WINNER. ADDITIONAL WINNERS ARE SELECTED AT THE DISCRETION OF THE NORTHSTAR FUR COMPANY
THERE’S NO LIMIT ON THE NUMBER OF ENTRIES THAT YOU CAN SEND TO CONTEST OPEN TO RESIDENTS OF THE U.S ONLY
EMPLOYEES AND THEIR IMMEDIATE FAMILY MEMBERS ARE NOT ELIGIBLE TO WIN CONTESTS
EVERY UNIQUE ENTRY OF PICTURE OR VIDEO RECEIVED ON TIME WILL BE CONSIDERED TO WIN A FREE PAIR OF FLUFFY WUFFIES

IMAGES OR VIDEOS SUBMITTED WITH VULGAR, INDECENT OR OBSCENE MESSAGES WILL NOT BE ENTERED INTO THE CONTEST
IMAGES OR VIDEOS CARRYING POLITICAL OR CONTROVERSIAL MESSAGES, MESSAGES CONDONING ANY ILLEGAL ACT, THE USE OF ILLEGAL SUBSTANCE OR SMOKING CIGARETTES, MESSAGES OF OF VIOLENCE OR ANY OFFENSIVE MATERIALS WILL NOT BE ENTERED INTO THE CONTEST
THE DETERMINATION OF YOUR ENTRY’S ELIGIBILITY IS AT THE DISCRETION OF THE NORTHSTAR FUR COMPANY / FLUFFY WUFFY BOOTS COMPANY ONLY.

WINNER ANNOUNCEMENTS ARE HELD ON FACEBOOK AT THE TIMES AND DATES INDICATED BY THE CONTEST POSTS
IF WE DON’T CONTACT YOU WITHIN 48 HOURS OF THE INDICATED TIME OF CONTEST END TO LET YOU KNOW YOU HAVE WON THE CONTEST, YOUR ENTRY WAS NOT A WINNER AND THAT PARTICULAR ENTRY WILL NOT BE ENTERED INTO THE CONTEST AGAIN

IF YOU’RE SELECTED A WINNER, PLEASE SEND US A DIRECT MESSAGE ON FACEBOOK FROM YOUR WINNING FACEBOOK ACCOUNT WITH THE FOLLOWING: YOUR FULL NAME, SHIPPING ADDRESS, PHONE NUMBER , EMAIL ADDRESS AND THE SIZE AND COLOR YOU’D LIKE TO RECEIVE. IF YOU ENTERED BY EMAIL, WE WILL CONTACT YOU VIA EMAIL AND REQUEST THIS INFORMATION FROM YOU.

IF YOU DO NOT CONTACT US BACK WITHIN ONE WEEK OF WINNING THE CONTEST, WE WILL ASSUME THAT YOU’RE NO LONGER INTERESTED IN RECEIVING THE FREE BOOTS, AND WILL OFFER THIS CHANCE TO ANOTHER CONTEST ENTRY.

WINNER’S PACKAGE AND ANY AWARDED GIFTS ARE NEITHER REFUNDABLE NOR EXCHANGEABLE. ONE PACKAGE WILL BE MAILED TO THE ADDRESS PROVIDED BY THE WINNER AND WILL NOT BE RESHIPPED IF LOST OR DAMAGED IN THE MAIL
WINNER’S PACKAGE WILL NOT BE RESHIPPED DUE TO A FAULTY MAILING ADDRESS
WINNER’S PACKAGE WILL BE SENT TO THE NAME AND ADDRESS RECEIVED FROM THE WINNER ONLY
WINNER’S PACKAGE CAN BE EXPECTED TO ARRIVE TO THE DELIVERY ADDRESS WITHIN 2 TO 4 WEEKS OF THE DATE OF CONFIRMING WINNER

OFFER VOID WHERE PROHIBITED
NOT VALID WITH ANY OTHER OFFER, DISCOUNT OR SALE
IF YOU DO NOT ACCEPT THESE TERMS OF USE, YOU ARE NOT AUTHORIZED TO ACCESS OR USE CONTEST FOR ANY PURPOSE.
ENTERING THIS CONTEST ACKNOWLEDGES THAT YOU HAVE READ UNDERSTOOD AND ACCEPTED THESE TERMS AND CONDITIONS.
THE NORTHSTAR FUR CO FLUFFY WUFFY BOOTS RESERVES THE RIGHT TO CHANGE ITS TERMS OF SERVICE FOR THIS CONTEST OR END CONTEST AT ANY TIME WITHOUT NOTICE.
SEND CORRESPONDENCE INQUIREIS TO THE NORTHSTAR FUR CO. PO BOX 591 HAYWARD CA 94543
WINNER’S PACKAGE WILL NOT BE RESHIPPED DUE TO A FAULTY MAILING ADDRESS
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GIVE-AWAYS ON INSTAGRAM OR TWITTER
FIND US ON INSTAGRAM @FLUFFYWUFFIES AND TWITTER @MYFLUFFYWUFFIES AND SCROLL THROUGH OUR POSTS TO FIND IF WE HAVE A CURRENT GIVE-AWAY POST.
THESE GIVE-AWAYS WILL AWARD FREE FLUFFY WUFFY BOOTS AT RANDOM TO A LUCKY WINNER

HOW IT WORKS:
FOR THE INSTAGRAM OR TWITTER FREE GIVE-AWAYS, SEE THE DESIGNATED POST, POSTED BY @FLUFFYWUFFIES ON ISTAGRAM OR POSTED BY @MYFLUFFYWUFFIES ON TWITTER.
LIKE THE POST FROM YOUR INSTAGRAM ACCOUNT, REPOST ON YOUR INSTAGRAM ACCOUNT, TAG THE POST #FLUFFYWUFFYBOOTS #FLUFFYWUFFIES, FOLLOW @FLUFFYWUFFIES AND BE SURE YOUR INSTAGRAM ACCOUNT IS PUBLIC.

WINNERS OF GIVE-AWAYS ARE CHOSEN AT RANDOM FROM ALL THE ELEGIBLE ENTRIES.

GIVE-AWAYS ARE OPEN TO RESIDENTS OF THE U.S ONLY

EMPLOYEES AND THEIR IMMEDIATE FAMILY MEMBERS ARE NOT ELIGIBLE TO WIN GIVE-AWAYS.

ONLY ONE ENTRY IS ACCEPTED FROM EACH INSTAGRAM OR TWITTER ACCOUNT

IF YOU’RE SELECTED A WINNER, PLEASE EMAIL THE FOLLOWING TO HELP@FLUFFYWUFFIES.COM YOUR FULL NAME, SHIPPING ADDRESS, PHONE NUMBER , EMAIL ADDRESS, YOU INSTAGRAM ACCOUNT USER NAME AND THE SIZE AND COLOR YOU’D LIKE TO RECEIVE, WE WILL EMAIL YOU BACK A SECRET CODE THAT YOU THEN MUST SEND TO OUR INSTAGRAM OR TWITTER ACCOUNT IN A PRIVAGE MESSAGE TO CONFIRM YOU’RE THE CORRECT WINNER

IF YOU DO NOT CONTACT US BACK WITHIN ONE WEEK OF WINNING THE CONTEST, WE WILL ASSUME THAT YOU’RE NO LONGER INTERESTED IN RECEIVING THE FREE BOOTS, AND WILL OFFER THIS CHANCE TO ANOTHER CONTEST ENTRY.

WINNER’S PACKAGE AND ANY AWARDED GIFTS ARE NEITHER REFUNDABLE NOR EXCHANGEABLE. ONE PACKAGE WILL BE MAILED TO THE ADDRESS PROVIDED BY THE WINNER AND WILL NOT BE RESHIPPED IF LOST OR DAMAGED IN THE MAIL
WINNER’S PACKAGE WILL NOT BE RESHIPPED DUE TO A FAULTY MAILING ADDRESS
WINNER’S PACKAGE WILL BE SENT TO THE NAME AND ADDRESS RECEIVED FROM THE WINNER ONLY
WINNER’S PACKAGE WILL NOT BE RESHIPPED DUE TO A FAULTY MAILING ADDRES
WINNER’S PACKAGE CAN BE EXPECTED TO ARRIVE TO THE DELIVERY ADDRESS WITHIN 2 TO 4 WEEKS OF THE DATE OF CONFIRMING WINNER

OFFER VOID WHERE PROHIBITED
NOT VALID WITH ANY OTHER OFFER, DISCOUNT OR SALE
IF YOU DO NOT ACCEPT THESE TERMS OF USE, YOU ARE NOT AUTHORIZED TO ACCESS OR USE CONTEST FOR ANY PURPOSE.
ENTERING THIS CONTEST ACKNOWLEDGES THAT YOU HAVE READ UNDERSTOOD AND ACCEPTED THESE TERMS AND CONDITIONS.
THE NORTHSTAR FUR CO FLUFFY WUFFY BOOTS RESERVES THE RIGHT TO CHANGE ITS TERMS OF SERVICE FOR THIS CONTEST OR END CONTEST AT ANY TIME WITHOUT NOTICE.
SEND CORRESPONDENCE INQUIREIS TO THE NORTHSTAR FUR CO. PO BOX 591 HAYWARD CA 94543

Do you have half sizes?

Answer: No, we don’t carry half sizes. The sizes we currently have are adult women sizes 5, 6, 7, 8, 9, 10, and 11.

How do I clean my boots should they get dirty?

Answer:

* Avoid getting the fur wet. You may wear them outside but avoid the rain, water or mud puddles.

* If they do get dirty, or if you drip food or drink on the fur, wipe the spot with a damp towel and dish detergent. Let dry then fluff up.

*Dish soap is very good at removing stains! Allow the fur to lather then wipe off with a damp towel. Always use cold water.

* if you feel that your boots have become dirty all over, you can wash them in the washer on DELICATE cycle with COLD water

*use the normal amount of laundry soap, and if you have the Snow White fluffy wuffy boots, you can add ONLY 1 (one) oz of bleach white.

*After washing or spot cleaning, hang your boots on a line to dry for a day or until completely dry inside and out.

* Never use the dryer or hair dryer even on cold air to dry your boots. The air pressure will melt the tips of the fur and stick them together

*After your boots dry, brush the top layer of the fur lightly upwards (in the direction of the fur grain) and store in a clean dry place.

If you run into any other situations or need help, please do not hesitate to email us.

We hope you love them.

www.fluffywuffies.com

Are your boots made with animal fur/fleece?

Answer: No, we don’t use any animal fur nor fleece. Our Fluffy Wuffy Boots are hand made in San Francisco, California with 100% man made materials.

What is your privacy policy?

We do not collect your information. We will send you to Paypal where you will give your shipping and billing information. We do not store your information on our computers. We do ask for your mailing information to determine shipping fees, but this information is not stored on our computers.

What is the best way to contact you should I have questions?

Answer: Email is the best way to reach us. We’ll email you back as soon as possible usually within 24 hours. Our email is help@fluffywuffies.com You may also use our CONTACT page.