What if the boots don’t fit, can I return or exchange them?

Answer: All of our sales are 100% money back guarantee. If you’re unhappy with your order, we’ll gladly help you exchange them to the right size and color or send you a refund.
Our return address is:

The Northstar Fur Co
PO Box 591
Hayward, CA 94543

Return and exchange instructions:

  • We urge you to place tracking on the shipped packages so it doesn’t get lost in the mail.
  • Be sure to return a purchase unworn.
  • Include the original receipt to receive a credit for return or exchange.
  • We can only refund or exchange purchases 45 days from the original sale date.
  • Please fill out the return/exchange info on the bottom portion of the receipt OR include a note with your phone number and exchange instructions so we can contact you if we need to.
  • We can not process packages without the original receipt, worn merchandise or received 45 after the date of the original purchase.
  • Please allow 5 to 7 business days for the package to reach us, and an additional. week for us to process your package
  • If you don’t hear from us within 2 weeks then please email us at: help@fluffywuffies.com
  • We appreciate your business and will do everything we can to keep you a happy customer!