What is the best way to contact you should I have questions not on this list?
*Email is the best way to contact us. Click “Contact” on the main menu of this page and send us a message. We typically reply within 24 hours.

Can I purchase the Fluffy Wuffy boots at any other store?
*We do not sell the boots at any local stores. Fluffy Wuffy boots are made by hand at our shop in San Francisco, CA, and we only sell them online.

What if the boots don’t fit, can I return or exchange them?
*All of our sales are 100% satisfaction guarantee. If you’re unhappy with your order, we’ll gladly help you exchange them to the right size and color or send you a refund.
Our return address is:

The Northstar Fur Co
PO Box 591
Hayward, CA 94543

Return and exchange instructions:
– We urge you to place tracking on the shipped packages so it doesn’t get lost in the mail.
– Be sure to return a purchase unworn.
– Include the original receipt to receive a credit for return or exchange.
– We can only refund or exchange purchases 45 days from the original sale date.
– Please fill out the return/exchange info on the bottom portion of the receipt OR include a note with your phone number and exchange instructions so we can contact you if we need to.
– We can not process packages without the original receipt, worn merchandise or received 45 after the date of the original purchase.
– Please allow 5 to 7 business days for the package to reach us, and an additional. week for us to process your package.
– If you don’t hear from us within 2 weeks then please email us to: help@fluffywuffy.com
– We appreciate your business and will do everything we can to keep you a happy customer!

Are all your available boots listed on this site now?
We usually have all our stock listed, but if you don’t see an item you desire, contact us. We may have small quantities of some stock that isn’t listed.

I recently placed an order with you, when will I receive my order?
We normally ship our orders within 1 to 3 business days after receiving the cleared payment. Once we ship your order, you’ll receive an automatic email with the tracking information. The delivery time is approximately 1 to 2 weeks for domestic orders, and 2 to 4 weeks for international packages. If we’re out of a certain size or color, and your order is delayed, we’ll email you immediately to notify you of this delay to make sure you’re happy with your order with us.

Can I return or exchange an order that I placed previously?
* Yes, please email us with your order details ASAP.

How long will it take to receive my boots in the mail?
* You can expect to receive your order within approximately 2 to 3 weeks.

How do I know when my order has shipped?
* Once we ship your order, you’ll receive an automatic email letting you know that your order has been shipped. Be sure to check the email you give us in the order for this update. Orders are shipped within 1 to 3 days after we receive your cleared payment.
Will I be able to track my order once it has shipped?
* Yes, the automatic email of the shipping update will give you the tracking number of the package

Are these outdoor boots? Will I be able to wear them outside?
* Yes, all Fluffy Wuffy Boots are outdoor boots.

Do Fluffy Wuffy Boots run big or small?
* Fluffy Wuffy boots run about true to size. So if you wear size 8 in boots or sneakers for example, you can order a size 8 from us, and if you usually wear size 8.5 for example, we suggest that you order a size 9 from us.

Do you have half sizes?
* No, we don’t carry half sizes. The sizes we currently have are adult women sizes 5, 6, 7, 8, 9, 10, and 11.

How do I clean my boots should they get dirty?
* Answer: You may wear your Fluffy Wuffy Boots outside on wet streets and very small amounts of snow. But make sure to stay clear of any water puddles or mud. And if they get dirty or spotted, lather the spot with cold water and dish soap then wipe with a damp towel. Let the boots dry indoors then fluff up. We’ll include a detailed care instructions with your order to help you care for your boots so they last.

Are your boots made with animal fur/fleece?
No, we don’t use any animal fur nor fleece. Our Fluffy Wuffy Boots are hand made in San Francisco, California with 100% man made materials.

What methods of payments do you accept?
* We accept all major credit cards and paypal if you have a paypal account. However you don’t have to have paypal to order from us.

What is the best way to contact you should I have questions?
Email is the best way to reach us. We’ll email you back as soon as possible usually within 24 hours. Our email is help@fluffywuffy.com